Service Satisfaction Survey
Answers marked with a * are required.
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Thank you for taking our customer service questionnaire.
It will take only 2-3 minutes to complete. We appreciate your business and value your opinion. We’ll use your opinions to take stock of our service and support and to make improvements.
1.
How did you last contact customer service?
Website contact form
Email
Telephone
Other (Please Specify)
2.
If you have a customer service issue number or representative's name, please enter it here.
3.
General satisfaction
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Overall, how happy are you with our customer service?
Overall, how satisfied are you with our products?
4.
How satisfied are you with our customer service representatives related to the following aspects
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Promptness
Courteous
Helpful
Knowledgeable
Efficient
Understood my needs
5.
Where do we need to improve most?
Response time
Wait/Hold time
Friendliness
Courtesy
Knowledge
Ability to listen
Patience
6.
Compared to our competitors, would you rate our customer service as
Better
The same
Worse
N/A
7.
From a customer service prospective, would you recommend us?
Yes
No
8.
What else could we do better? Do you have any other comments?
9.
Please add your email address and full name if you would like us to follow up with you.
Name
Email
10.
Would you like to join our newsletter to keep up with news and improvements? (If so, please make sure you've filled in your email address above)
Yes, please send me your newsletter.
No, I am not interested in your newsletter at this time.